Data Protection and Security

Our platform is built for ultra-safe and secure performances. Protecting your data is our obsession. Scroll down to learn more.

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Our Top Security Measures

ISO 27001 Certified

EventXtra is the first Event Management Software in Asia that obtains ISO 27001.

SSL Encrypted

All your data is encrypted and transmitted via Secure Socket Layers (SSL) technology.

PCI Controlled Payment

We employ the PCI Controls by our official payment gateway partner Stripe.

Frequently Asked Questions (FAQ)

Where is my data stored?

Your data is stored on EventXtra servers in your own, separate database instance. For international customers, EventXtra servers are currently hosted on multiple Amazon Web Services (AWS) data centers in Singapore. For mainland Chinese customers, your data is hosted on Alicloud data centers.

Will you use my data for advertising purposes?

As a customer of EventXtra, you own and control your data. We do not use your data for anything other than providing you with the service to which you have subscribed. As a service provider, we do not scan your email or documents for advertising purposes.

Is my data encrypted?

Yes. Sensitive customer data is encrypted at rest and when traversing over public networks.

Is my data being backed up continuously?

Yes. All data will be backed up on our secure servers regularly to minimize the potential risk of data loss.

Is the security standard of your servers up-to-date?

Yes. Our hosted servers are always updated with the latest security standard to avoid any vulnerabilities.

Can I permanently delete my data on your server?

Yes. If you would like to delete your account, we will assist you in removing all related, sensitive data from our servers permanently.

Who can access to my data?

Only the data center staff and the support personnel who have your permission can have access to your private data. All access to the operating system requires secure authentication.

Is your API secure?

Yes. Our API can be accessed only through approved user credentials or a user-revocable token.

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