Ticket Refund Policy

EventXtra supports the ability to refund charges made to your account, either in whole or in part. For non-RMB charge, Client can refund via the platform. For RMB charge, Client can refund by request.

Refund can be made only if the order is not yet paid out and before the end of event date. If the original charge underwent currency conversion, the refunded amount is converted back using the same process. There are no fees to refund a charge, but the fees from the original charge are not returned.

Client who request the refunds needs to email to EventXtra’s finance team and provides the information below:

  • Event ID/Event name
  • Attendee email
  • Billing email
  • Refunds amount

EventXtra will process the request within 1-2 business days after receiving the email.

We submit refund requests to your customer’s bank or card issuer immediately. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded. If there is any failure for refund, refund request can’t be submitted again.

Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).

A refund can fail if the customer’s bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card). The bank returns the refunded amount to us and we add it back to your EventXtra account balance. This process can take up to 30 days from the post date.

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